Hotline Security Service - Fixed
Hotline Security Service - Fixed gives access to a fixed support-plan. The agreement will cover specific products and systems, and will run for a period of at least 1 year. A specific level of response time is chosen. A fixed plan is not limited by a maximum use of helpdesk hours.
Get in contact with Secu helpdesk through mail or phone, and consultants will begin resolving the support case, within the agreed response time. A level of response time and supportbundle is chosen, based on individual requirements.
On the Ticket Management Portal, you can create support tickets, and follow the status. If you choose to contact Secu Helpdesk through phone, our 1. level support will create a ticket on this portal.
Licenses related to products and solutions covered by the agreement are registered. Upon expiration or upon significant changes a notification is induced.
• The agreement is not limited by a maximum number of support hours
• The agreement includes specific solutions, and is maintained and serviced by Secu
• The agreement will lead to internal resource savings
• Support and troubleshooting
• Access to Secu web-based support portal
• License management