Hotline Security Service - Flexible
Hotline Security Service - Flex gives access to a flexible support-plan. Based on your needs, a general level of support is chosen. The level can be adjusted subsequently. The agreement will cover all products that Secu supports wthin the chosen response level and the selected number of fixed support hours.
Get in contact with Secu helpdesk through mail or phone, and consultants will begin resolving the support case, within the agreed response time. A level of response time and supportbundle is chosen, based on individual requirements.
On the Ticket Management Portal, you can create support tickets, and follow the status. If you choose to contact Secu Helpdesk through phone, our 1. level support will create a ticket on this portal.
Licenses related to products and solutions covered by the agreement are registered. Upon expiration or upon significant changes a notification is induced.
• The agreement is not limited by the number of systems, users etc.
• The agreement will cover all products, supported by Secu
• The agreement will run for 1 year, or until the maximum support hours are spent
• Level 3 support is covered for minimum costs
• Support and troubleshooting
• Access to Secu web-based support portal
• License management